Printer FAQs

  • What are the advantages of Thermal Inkjet?

High-resolution print quality, ease of use, plug and play, minimum maintenance, no warm up cycle or downtime. 

  • Throw Distance (printhead to print surface distance)

Thermal Inkjet coders have a throw distance range of up to 5mm or 3/16″. If the inkjet code appears blurry, faded, or spread out, this could indicate that your product is too far away from the print head nozzles.

Nozzle-to-Print Surface Distance

One of the most important keys to having crisp, sharp text is setting the proper nozzle-to-print surface distance. We recommend a spacing of 1.0 mm to 3.0 mm. Higher nozzle-to-print surface spacing degrades print quality because the ink droplet is less likely to hit the targeted area of the surface.

Another key to maintaining good print quality is proper cleaning of the print cartridge. During printing, ink spray, paper fibers, and dust can build up on the print cartridge. These can eventually degrade the print quality.

Aqueous Inks – Cartridge Maintenance & Handling

  • Clean the print head by using a lint-free cloth moistened with pure water
  • Hold the printhead facing down. Gently press print head into the lint-free cloth to allow ink to wick out, then wipe slowly and lightly across tip of the long edge
  • Never drop, shake or hit the print head
  • Caution: using a cloth with lint may clog the nozzles

Solvent Inks – Cartridge Maintenance & Handling

All solvent ink cartridges should be covered when not in use. When production is paused, the cartridge should be removed and the nozzles should be covered with a storage clip for nozzle protection. If the clip is unavailable, placing a small square piece of adhesive tape over the nozzles will keep them clean and ready to code.

A lint-free cloth should be: It should NOT be:
Soft Abrasive
Fiberless Made of small fibers
Moise with DI water or denatured alcohol Dry or containing other chemicial additives
  • (Elfin I-H) How much does the handheld weigh?

2.85lbs (1.29kg) w/ cartridge installed and 2.60lbs (1.18kg) w/ out

  • Print Speeds

Maximum Print Speed is 121.9 m/min (400ft/min) at 150DPI (dots per inch)

61.0 m/min (200ft/min) at 300DPI and 30.5 m/min (100ft/min) at 600 DPI

  • (Elfin I) How does the printer detect the object it’s printing on?

Built-in optical sensor w/ option to connect an external photocell sensor via the DB15 por

  • Print Heights

Elfin I – single print cartridge allowing a maximum print height of 12.7mm or 0.5”

Elfin ID – single print cartridge allowing a maximum print height of 12.7mm or 0.5”

Elfin IDC – single print cartridge allowing a maximum print height of 12.7mm or 0.5”

Elfin IH – single print cartridge allowing a maximum print height of 12.7mm or 0.5”

Elfin II – up to 2 print cartridges allowing a maximum print height of 25.4mm or 1.0”

Elfin VI – up to 6 print cartridges allowing a maximum print height of 76.2mm or 3.0”

  • Print Applications

Alphabetic, Numeric, Image Logos (.bmp), Barcode, Date/Time, Expiration Date, Shift Code, Counter

  • Connection Ports

Ethernet, USB 2.0, DB15

  • Available Languages

English, Chinese, Spanish, Portuguese, Japanese, French, German, Russian

  • Ink Support

42cc cartridges and 370cc bulk ink systems

Support porous, semi-porous, and non-porous substrates

  • Available fonts

Up to two types; Arial is standard, a second can be loaded via USB

  • Internal Storage Message Capacity

Up to 500 messages

  • Maximum Message Length

3000mm (3m) (9.84ft)

  • How long does a fully charged battery last on the Elfin I-H handheld?

A fully charged battery will output about >6 hours of continuous printing time and >10 hours of standby time. Two 2000mAH rechargeable batteries are included.

Support FAQs

What kind of product support is offered? Technical Support is available 8am – 5pm PST (pacific standard time). You can reach out to us via our Technical Support Hotline 951-275-2971 or send us an email at Our answering service is available 24/7 and can be reached at the same 951-275-2971 number. We also have a library of documents, videos, and other helpful content on the Support page.